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Stuck? Never Fear, GBC Student Support is Here

Tuesday 21 Jun 2016

At George Brown College, we are committed to provide our students with the very best learning experience possible.  We know that to accomplish this we must deliver the highest quality of administrative, technical and tutorial support to our students.  We pride ourselves at being very good at this and our student’s feedback seems to agree. But we are always looking for new ways to improve!

Teleportation, mind-reading, and telekinesis are three skills we wish we had that we could build into our approach to student support in the future.

But seriously, here is why our existing student support already works so well:

  • Student support is our highest priority, we’ll drop everything else to provide support to our students. 

  • We have a pool of highly trained support advisors ready to help, when you need it

  • Our Student Support Centre is open for extended hours, 6 days a week.
    (Mon. to Fri., 9 am to 10 pm, and Sat, 10 am to 5 pm. EST)

  • Students call us on a dedicated 800 support number and speak with a real person. 

  • Our support department goal is that our phone`s should never ring more than 4 times.

  • We also provide email support across our business hours.

  • We maintain a tutor-moderated online support forum that provides full tutor interaction and an online resource of tutorial questions asked by students in the past.

  • A also provide a separate student forum to enable them to engage and support each other directly.

Phone Support

When you call in on our dedicated 800 support number, you will be greeted warmly by a support team member, who is cross trained to help solve any administrative, technical and tutorial problems you might have. If you call during our posted office hours, you will reach a real person to talk to. If you call after hours or happen to call during a rare peak period when we are super swamped, you can leave a message and we will call you back as quickly as possible. And we really do mean as quickly as possible. Our staff love to share theirknowledge andexperience with our students, solve issues and help guide you to academic success.

Email Support

If it more convenient for you or simply more your style, you can also access all of our same support by email as well. We monitor our support email constantly and our advisors followup with students within 24 hours at the outside.

Online Forum Support

We have dedicated tutorial support forums set up for each of our technical training programs that are managed by our most experienced tutors. They answers questions and keep the forum organized so that students can access a virtual encyclopedia of previously asked questions, replies and posted resources.

Here at the Student Support Centre, we are ready and willing to assist your with all of your queries, but your overall success in the program also heavily depends on you personally taking the initiative to master the material. We urge you to take advantage of all our programs resources, including module content, simulation labs, practice exams, etc to learn the content, pass the exams and obtain your certificate. That being said, do not hesitate to pick up the phone and call us when you are stuck.

Our support team is always here to help.

 


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